How To Contact Amazon Canada Customer Service in 2024 

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Believe it or not, there are several ways to contact Amazon Canada’s customer service department. While calling them directly may be tempting, it’s often not the most efficient means of getting what you want. The most efficient method to contact Amazon will largely depend on your particular support needs. 

For example, getting a full refund or initiating a return can be achieved in less than a minute, sometimes without even having to speak to a support representative. For more complex matters, however, contacting Amazon directly may be necessary. 

Here are the best methods to contact Amazon Canada:


Amazon’s Customer Service portal is easily accessible at the foot of their website, under the right “Let us Help You” column. After clicking on the Customer Service link, you’ll be directed to a page that presents the most recent products that you’ve purchased. To get help with a particular product, simply click on the product, and you’ll be presented with several options. Most of these options are automated solutions, however, and will not allow you to talk directly to a support agent.

Amazon Canada customer support options

To speak directly to an Amazon support agent, click Help with something else. Select the most relevant options, and you’ll eventually be presented with a page where you can request a phone call or start chatting with a customer service representative immediately. 

How to request a phone call or chat with Amazin Canada directly

Through Amazon’s Mobile App

Contacting Amazon through their mobile app is similar to contacting them on a web browser. Simply scroll down to the bottom of the app, and click either the Contact us or Help links. The steps to talk with someone directly will vary based on your individual support needs, but will ultimately follow the same process as above.

How to find Amazon Canada customer service on their mobile app

Amazon Customer Service Phone Number in Canada

People often wonder if it’s possible to call Amazon directly without navigating their app or website. While Amazon Canada’s customer service phone number is certainly difficult for most people to find, it’s not impossible to find. You can reach their customer service department directly by calling the following toll-free number:

When contacting Amazon customer support by phone, be sure to have your order number, account information, and details about the issue you are experiencing ready. This will help the customer service representative assist you more efficiently.

Also, keep in mind that Amazon Canada’s customer support options and procedures may change over time, so it’s a good idea to check their official website or app for the most current information on how to contact them.

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